FIRST AID GUIDE TRAINING

FAQ

FIRST AID GUIDE TRAINING


Frequently Asked Questions

Have a question about our First Aid & CPR courses? Here are the answers to FAQs.

  • What is First Aid?

    First aid is the immediate care one gives to an ill or injured person until medical care can be obtained. The First Aider’s role includes: recognizing the emergency calling EMS/911, reacting according to your skills, knowledge, and comfort level. In a standard or emergency first aid class, students learn skills and knowledge to handle emergencies such as: bleeding heart attack and stroke anaphylaxis head, neck and spinal injuries diabetic treatment. Having certification in first aid helps you prepare for these emergencies, and provide assistance and care until an advanced medical team arrives.

  • What is CPR?

    CPR stands for Cardiopulmonary Resuscitation. The term cardio refers to the heart, and pulmonary refers to the lungs. CPR is the same as Basic Cardiac Life Support (BCLS). CPR is a combination of breathing and chest compressions. Performing CPR increases a cardiac arrest casualty’s chances of survival by keeping the brain supplied with oxygen until the person receives advanced medical care. CPR alone is not enough to help someone survive cardiac arrest. Advanced medical care is needed immediately, and includes the use of medications or a defibrillator. With proper CPR training, whether standalone or combined with a standard or emergency first aid course, can help make a difference in an emergency until help arrives.

  • What is an AED?

    AED stands for Automated External Defibrillator. An AED sends an electric shock through the chest to the heart to start the heard beating effectively again. Defibrillation given as soon as possible is the key to helping some people survive cardiac arrest. All of our first aid & CPR classes include AED certification, and teach you skills to handle situations such as: choking situations, respiratory distress, respiratory arrest (when breathing stops), cardiac arrest.  For more info visit: https://www.firstaidguidetraining.ca/cpr-aed/

  • What are the different levels of CPR certification?

    CPR Level A is CPR and choking techniques for adults. This course is recommended for those who need to learn how to assist with respiratory or cardiac emergencies affecting a person older than eight years of age. The course is intended for layperson (general public) first aiders, workplace first aiders, Can-Fit-Pro certifications, and others. CPR Level C is CPR and choking techniques for adults, children, and infants. 2-person CPR for adult and child is also taught at this level. This is recommended for those who need to know how to assist with respiratory or cardiac emergencies affecting persons in different age groups. The course is intended for layperson rescuers, workplace safety teams, lifeguards, police, ECE and daycare providers, PSWs, security guards, and other groups. CPR Level HCP is CPR and choking techniques for adult, child, and baby victims at a Health Care Provider level. This course includes Level C plus additional skills such as advanced circulation check, rescue breathing, and use of a bag valve mask (BVM). The course is intended for doctors, nurses, paramedics and allied Health Care Professionals (RT, OT, PT, etc). Note: You can also take CPR Level HCP combined with a standard or emergency first aid course.


    Visit:https://www.firstaidguidetraining.ca/standard-first-aid-cpr-aed/

  • When do I receive my CPR certification cards?

    You will receive your Red Cross certificate upon successful completion of the course, right at the end of your class. All of our first aid and CPR courses include certification from the Canadian Red Cross Society or The certificates meet Canadian Occupational Safety and Health regulations, Ontario’s Workplace Safety and Insurance Board requirements, and are recognized by employers, schools, and safety councils throughout Canada.

  • How long are First Aid and/or CPR certifications valid?

    First aid and CPR certificates are valid for three years, after which you’ll need to take a recertification course. However, the Canadian Red Cross Society recommends recertification of CPR every year. You should also note that some employers require you to retrain every year.

  • Why First Aid Guide Training only re-certify Red Cross Certificates?

    In Ontario, First Aid Training is regulated by the WSIB; they state “You can renew your standard first aid certificate one time by completing a one-day standard first aid renewal course with the original provider before your original certificate expires. The new certificate will state “renewal” on it.” Visit the WSIB FAQ Section for more info: https://www.wsib.ca/sites/default/files/documents/2019-01/2019_sg_faqs.pdf

  • Do I qualify for a re-certification course?

    As a Red Cross Training Partner, we are able to offer re-certification courses for Red Cross CPR C/AED and Standard First Aid with CPR C/AED or BLS  **Emergency First Aid is not eligible for re-certification in Ontario due to WSIB Regulations.** In order to qualify for a re-certification course, you must meet the following criteria:


    Your certificate must be valid (it cannot be expired). Your certificate must have been issued by the Canadian Red Cross. If you are re-certifying Standard First Aid with CPR C/AED, your certificate must state that you are “certified in” not “re-certified in”.


  • How long are BLS certifications valid?

    BLS certificates are valid for one year, after which you will need to take a recertification course. However, the Canadian Red Cross Society recommends recertification of CPR every year. You should also note that some employers require you too retrain every year. For more info visit: https://www.firstaidguidetraining.ca/basic-life-support/

  • What is a blended course?

    Blended learning is a combination of online training with face-to-face instruction. Online access will be delivered by email with a link to the course content from the Red Cross. The link will be sent within 1-2 days after your registration. Please note you need to complete online portion of the training must be completed prior to your in-class date. Your in-class session will be conducted for 1 day only. Duration will depend on the course you select.  


    For more info visit: https://www.firstaidguidetraining.ca/blended-courses/


  • What is CPR Mask?

    You are required to have CPR Mask (pocket mask) for in-class training. You can either buy it online or buy at our location for $7 including taxes.  Here is a picture of the mask PAN5000R-mask.jpg. 


    Do I need to get vaccinated for taking in-person courses?


    Currently, we don’t need our participants to be fully vaccinated, as face masks are compulsory indoors at our locations.


  • Is the training approved by the Workplace Safety Insurance Board (WSIB)?

    YES, we are registered by the Canadian Red Cross training partner and we offer the full Canadian Red Cross training programs.  All our courses meet WSIB guidelines for workplace First Aid and CPR training. To see the list of WSIB approved First Aid and CPR courses we provide Click here: Courses List.

  • What is Blended First Aid Training?

    Blended First Aid Courses combine in-person instruction combined with online theory and information components. Blended learning offers an added level of flexibility with students able to complete the theoretical and informational components of their courses on a schedule that works for them. Our Blended First Aid Training courses allow students to learn the hands-off portions of the course at their own pace while benefiting from the presence of in-person training for more hands-on instruction.

  • What is Psychological First Aid? When is it useful?

    Just as traditional First Aid helps us understand how to treat physical injuries. Psychological First Aid can help us give treatment to those experiencing the effects of loss, stress, trauma, and grief. Our Psychological First Aid courses place an emphasis on self-care and personal protection while recognizing the signs of psychological distress. The course follows the look, listen, link, live model for identifying and understanding those in need of Psychological First Aid. Psychological First Aid seeks to address the urgent and immediate needs of an affected person in the aftermath of a disaster, and not to provide ongoing therapy. For more information, take a look at our Psychological First Aid Training course page.

  • Can I cancel my course and get a Refund?

    Courses are partially refundable (non-refundable $20 administration fee) if cancelled before 3 days (72 hours) prior the in-class training date. On the refund policy website, you can find full details about refunds and transfers. Before submitting your application, it is advised that you read carefully and make sure you agree to the terms & conditions. Any demands for rescheduling or refunds must be made in writing and sent to info@firstaidguidetraining.ca.  On the refund policy website, you can find full details about refunds and transfers. Before submitting your registration, it is advised that you read carefully and make sure you agree to the terms. Please be aware our office opening hours are Monday to Friday from 9 AM until 5 PM excluding public holidays, we appreciate your patience. You can find our full policy here: https://www.firstaidguidetraining.ca/payment-refund-and-privacy-policies/

  • How long will it take to receive my refund?

    It may take 7 to 10 business days to process your refund after it has been accepted. We value your patience as we attempt to quickly process any authorized refunds. Depending on your financial institution, it could take a few days for your bank balance to reflect a credit or debit card payment once it has been processed.

  • Do I need to bring anything for my In-person training?

    There is a requirement of CPR (pocket) Mask for in-person training. You can either bring your own CPR Mask or buy one at our location. If you want to take notes, we suggest bringing paper and a pen or a notepad. The manual is still available electronically, as hard copies are no longer given. If you are uncomfortable going barefoot, you might want to bring socks to the course since some of our locations ask guests to remove their shoes at the door.

  • Can I make the payment on the course date?

    To ensure your space is secured in the course, prepayment is required at the time of registration. You can contact our office and we can provide details where you can E-Transfer if you cannot pay by Credit Card, Debit Card at the time of registration. If none of the options work for you, please call our office to book over the phone and we will see what we can do to help.

  • I have a group of people who would like to register.

    If your group would like to attend a course together, please contact our office by email (info@firstaidguidetraining.ca) or by phone, with the number of spaces you wish to book. We can check the availability and accordingly make space for you to book. You will all need to pay to secure your space at the time of registration.  If you would like to book a private course for your group we can attend your location.  You can find the request form here: https://www.firstaidguidetraining.ca/group-training-requests/ The minimum charge for a private course is 8 participants. We can provide a course for less than 8 participants, but you will be charged for the minimum group size.

FIRST AID GUIDE TRAINING

Payment, Refund, and Privacy Policies

FIRST AID GUIDE TRAINING


Course Cancellation Applied to all Locations for in-class.

  • First Aid Guide Training may cancel any course due to low number enrolment or instructor illness, your registration will be transferred to another course at no charge or a full refund will be issued.
  • If you cancel any course 72 hours prior to the day of training you will get refunded.
  • $20 administration fees will be applied to any refund due to your cancellation request.
  • If you cancel the course within 72 to 24 hours prior to the days of training we will refund you 50% of the amount that you paid.
  • If you cancel in less than 24 hours then your payment is non-refundable because we have limited spots.
  • If you cancel your registration you need to contact us via email only to issue a refund.
  • If you reschedule the course you can not ask for a refund later. Rescheduling is allowed only once due to emergency at least one day before the training (on the morning of the training rescheduling will not be accepted for any reason).
  • If you meet eligibility criteria for rescheduling and want to reschedule the course in, there will be a non-refundable $20 administration fee for rescheduling. (Administration fees is non-refundable)
  • No Show, No Refund and No Credit.
  • Any booking can not be on hold for more than 6 month from the date of booking.

 

All the requests for rescheduling or any other request if there is an emergency situation must be submitted by email, not by phone call. The email address is Info@firstaidguidetraining.ca.


Please note all refund take up to 10 business day to reflect on your account.

FIRST AID GUIDE TRAINING


Course Cancellation Policy for Blended Courses Only

  • No Rescheduling or Cancellation requests will be accepted until 3 days (72 hours) before the in-class training date.
  • Rescheduling of in-class sessions is allowed before 3 days (72 hours) of the original in-class course date for a non-refundable $20 administration fee. 
  • There will be only 50% refund issued for cancellation requests before 3 days (72 hours) of the original in-class course date

FIRST AID GUIDE TRAINING


Course CancellationDue to Unexpected Situations

  • In rare circumstances, First Aid Guide Training reserves the right to cancel or re-schedule a course in the case of an emergency due to instructor illness or low-class enrolment. In such an event, participants may choose either a full refund or transfer to another date. 
  • First Aid Guide Training will attempt to notify participants of any cancellations with 24 – 48 hours prior to the course. 
  • During the winter months, we will attempt to notify participants of any cancellations due to storm conditions at least 24 hours prior to a course.

FIRST AID GUIDE TRAINING


Course Requirements

  • Participants are required to attend the entire class and participation is mandatory.
  • Participants are evaluated based on their ability to perform the skills during the course. In addition, a written multiple-choice test.
  • Refunds will not be provided for unsuccessful attempts.
  • There is a requirement of CPR (pocket) Mask for in-person training. You can either bring your own CPR Mask or buy one at our location. 
  • If you are late more than 20 minutes for ANY course you will NOT be permitted to attend the training. You will be required to reschedule and pay any associated fees with the booking. By registering a course with us, you are confirming that you will be able to attend the training and arrive on time.
  • We need 100% attendance for in-person courses in order to issue the respective course certificates. 
  • We follow the Canadian Red Cross Program Standards and for anyone not meeting the standard we can’t issue a certificate for them.
  • Note: 13% HST Will be add at the checkout.
  • Partial refund will not be issue due to price change or special promo.

FIRST AID GUIDE TRAINING

  • Our Commitment To Privacy​

    We take customer privacy seriously and do not sell or give out any customer information. Your privacy is extremely important to us. The trust placed in us by our customers is absolutely essential to our success. We understand that and do all we can to earn and protect that trust. We do not share your personal information with any outside companies.   We do share your personal information with the Canadian Red Cross and Heart and stroke Foundation as required by our contractual agreements with these non-profit organizations.

  • Receiving Your Certificate!​

    Approximately up to 7 business days after your course, you will receive an email from the Canadian Red Cross inviting you to create a profile on the My Red Cross website.  Your online certificate will be available to view, download and print AFTER you create your profile and login. Please contact us via email to info@firstaidguidetraining.ca if you have any difficulty retrieving your certification. All requests will be accepted via email only.

  • Additional Information

    Cookies – A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience. Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.


    Other Websites – Our website may contain links to other third-party sites that are not governed by this privacy policy. Although we endeavor to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third-party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared, and disclosed.

Have a question that isn’t answered here? Ask us at +1 (289) 890-2898 or email us at info@firstaidguidetraining.ca today!

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